Exploring the benefits of AI Chatbots for travel companies and their customers by Abhi Yadav

You will be given many options, from which you can choose the one you like the most. Bots must be fun to engage with without sounding artificial and forced. The user is already aware that he/she is engaging with the bot but they don’t want monotonous conversation. Understanding the context of the visitor query is an important factor in any Chatbot usefulness. Getting the requirements of the visitor correct will go a long way in generating leads for the travel agency website.

• They are digital friends of travelers who want to experience a new city on their own like a local.
• Yellow.ai’s DynamicNLP™ is industry-agnostic and fluent in 135+ languages, pre-trained on billions of conversations.
• Also, it is extremely difficult for travelers to find the best local attractions and services at nominal rates without local support.

In an industry that’s all about experiences, here’s how automation can help give your customers the best customer experience before, during, and after takeoff. The chat logs can be easily analyzed with the help of text analytics software to pick up cues like the recurring customer requests, the sentiment of the customer like angry, frustrated, tensed, relaxed, satisfied, etc. All this can help in refining further customer support offerings of the travel business. As millennials and younger generations are more engaged by products that provide “instant gratification,” the strategy of offering recommendations and immediate booking in one chat period may entice this audience.

Things to Consider in Building a Travel Chatbot

If you own a two-sided travel marketplace, this bot travel use case will be useful for your business. This type of chatbot connects travelers and hotels to check hotel availability, look up necessary information such as check-in times, or parking reservations. The two-sided nature of this chatbot allows hotels to send notifications in response to user queries. In a nutshell, chatbots can improve the booking experience of your customers by providing them with more relevant recommendations, while enhancing your business metrics and saving operation costs. With chatbots, customers are no longer at the mercy of any tour operator or external agency for bookings.

As long as the customer has their booking reservation on hand, the bot can cancel the booking, recommend replacement bookings, and start processing a claim for a refund. Chatbots typically have access to live data from airports or departure stations. Therefore, upon arrival at the destination location, travellers can ask the  chatbots to learn where the luggage claim area is, or on which carousel the baggage will be on. Integrating Verloop into your business operations is effortless, thanks to its user-friendly drag-and-drop interface.

Tars is rated #1 in the Chatbot Platform Category

The routine queries can be easily resolved by chatbots while saving your human resources for more complex queries. They instantly respond to queries, hold conversations simultaneously with multiple customers without getting irritated. From booking tickets to booking hotels, planning a trip calls for a lot of research.

This translates into booking the flight while the visitor stays on the website. Privacy is a big theme and having a robust privacy policy is also critical for every travel agency that employs Chatbot. With many usage cases, you can develop a chatbot to meet the needs of a travel business of any size. Now that you are aware of the main steps of chatbot development, it is time to find out about chatbot development costs. To give you an idea of the travel chatbot’s main features, as well as the project scope, we made a travel chatbot MVP estimated in hours. Since these platforms have an intuitive drag-and-drop menu, you can create a chatbot without hiring chatbot developers.

Written by Botgo

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